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I took a credit card payment from a customer as I have numerous times before but it never was deposited.It has been about 7 days.

 
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Anonymous
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Re: I took a credit card payment from a customer as I have numerous times before but it never was...

It's nice to have you here today, @Dinothedog,

 

I can provide some insights about the deposit timeline of QuickBooks Merchant payments.

 

If you're signed up for the next-day deposit plan, credit card payments reach the deposit account the next business day. Intuit batches and submits these funds daily at 3:00 PM Pacific Standard Time or 6:00 PM Eastern Time. You may check this article for the funding time: QuickBooks Payments Deposits FAQ.

 

However, if you're still using the old plan, the funding period varies depending on the following scenarios:

 

  • The time when you enter these transactions.
  • The financial institution to deposit the funds.
  • Bank policies for verifying and processing electronic deposits.

Approximately, these payments are transferred to your bank within 5-7 banking days. If you haven't received the deposits on the allotted time, I'd recommend getting in touch with our QuickBooks Payments Support so they can help check the status of the money.

 

Please update me on how the call goes. I'll be right here to help you whenever you need further assistance. All the best.

 

Level 1

Re: I took a credit card payment from a customer as I have numerous times before but it never was...

Still have not received my payment 

Content Leader

Re: I took a credit card payment from a customer as I have numerous times before but it never was...

Hey there, Dinothedog.

 

Thanks for following up on this thread and letting me know the status of the payment.

 

Since you still haven't received the funds, I recommend calling in to speak with a member of the Payment Support Team. An agent will be able to look at your account details, as well as the payment, to determine the root of the problem. You can access the contact info for an agent by following this link: https://community.intuit.com/browse/payments-contact-us

 

I'll be here to help in any way that I can if you have any other questions.

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