Hi @gchee,
I'll point you in the right direction for support for your refund request.
You'll have to contact our Technical Support team for this reason. They can pull up your account information within a secure environment and submit your refund request for verification.
Here's how:
- Log in to your QuickBooks Online (QBO) company.
- Click the Help menu.
- Select Contact us.
Right after, take a look at this article: What happens to my QuickBooks Online data after I cancel? It's a short description of what you can still do with your company data after you cancel a QBO subscription.
Any other queries you want to ask? Place them below, and I'll get back to you.