I used schedule a payment to pay a vendor with a paper check. The money was withdrawn from my account but the vendor never received the checks. How do I resent payment?

Hi, aaron38.

All vendor payments deposit time-frame in QuickBooks Online depends on your payroll subscription. See the guidelines below:

• For QuickBooks Desktop Payroll Basic, QuickBooks Desktop Payroll Enhanced, QuickBooks Desktop Payroll Assisted, Intuit Online Payroll Enhanced, and Intuit Online Payroll Full Service: It should be before 5:00 PM PT 2 days prior to the check date provided.
• QuickBooks Online Payroll Enhanced and QuickBooks Online Payroll Core: Before 5:00 PM PT 1 business day prior to the check date created. 
• And lastly, for QuickBooks Online Payroll Full Service, QuickBooks Online Payroll Premium, and QuickBooks Online Payroll Elite: Before 7:00 AM PT on check date process.

If you process the payment on the federal banking holidays with no changes, it will be posted on the first business day after a federal holiday. For more details about this process, you can check out this article: Pay a contractor with direct deposit.

However, if the vendor hasn't received the funds on the allocated time, I'd recommend getting in touch with our QuickBooks Online Support so they can help check the status of the transaction.

You can always get back to me if there's anything else I can help you with. I'd be more than willing to lend you a hand.

The vendor was scheduled to receive the checks on 10/2/2020 and still hasn't gotten them.  I am guessing they got lost in the mail.  How do I get quickbooks to send him new checks? 

I can't find a support phone number.  I have tried sending chat messages with no response...I have also had my accountant call with her executive line and left messages with no response. 

Thanks for getting back to us here, @aaron38.

Checking your direct deposit status is my top priority. I recommend contacting our QuickBooks Payment Team first before resending them the new check to prevent duplicate records.

Here's how to reach out:

1. Go to Help (?) at the top.
2. Select Contact Us.
3. Enter your concern, then tick Let's talk.
4. Choose Get a callback from the next available expert.

From there, you'll get an option to resend the check or follow the recommended solution provided by our payments team. If you need to recreate the check, you'll want to delete it from your vendor's record and then re-create it.

Here's how:

1. Go to Expenses, and then select Vendors.
2. Tick the vendor's profile, then look for the check from the Transaction List tab.
3. Pick the drop-down arrow under the Action column.
4. Hit Delete.

After deleting, click the New transaction drop-down at the top of your vendor's profile and then choose Check. For more information about paying vendors, check out this guide: Pay vendors using Direct Deposit.

Feel free to message me anytime if you still have questions or concerns. I'll be happy to answer them for you. Take care and stay safe.