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Level 1

I used to be able to view inactive customers. I can't seem to do that now. How can I?

 
1 Comment
QuickBooks Team

I used to be able to view inactive customers. I can't seem to do that now. How can I?

Good morning, @nuvu.

I'm happy to show you the process of viewing your inactive customers! Here are the steps:

  1. Go to Reports, then select Customers and Receivables.
  2. Choose Customer Contact List.
  3. At the upper left side, click Customize Report.
  4. Select the Filters tab.
  5. On the Current Filter Choices section, click Active Status then set to Not-active.
  6. Click Ok.
  7. Click Refresh.

If these are steps you have already tried, please let me know so we can explore other options. Have a fantastic day!

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