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billbeaupre
Level 1

I've created hundreds of invoices, and for the first time, I cannot get the sales tax to click on. Any suggestions out therez/

 
1 Comment 1
Jovychris_A
QuickBooks Team

I've created hundreds of invoices, and for the first time, I cannot get the sales tax to click on. Any suggestions out therez/

Good to see you, @billbeaupre.

 

The browser's cache may be filled with files and internet data that makes QuickBooks miss the sales tax to click on.

 

For you to isolate this, you can open QuickBooks on an incognito or private browser. It will help you browse QuickBooks free from unwanted internet files.

 

Here's how to open it using the supported browsers:

  • Google Chrome: Press Ctrl + Shift N
  • Mozilla Firefox: Press Ctrl Shift P
  • Microsoft Edge: Press Ctrl Shift P
  • Click File, then select New Private Window if you're using Safari

 

From there, sign in back to QuickBooks and then create or import multiple invoices at once. If that's successful, clear your browser's cache and cookies that are causing this issue.

 

Alternatively, you can use any of the compatible browsers I've mentioned above to isolate this issue further.

 

I've added a future reference here where you can find articles about processing customers' payments like record a retainer and handle bank payments: Manage payments.

 

Tag me on your response below if you have other questions. I'll wait for your reply here. Take care, and have a great Sunday!

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