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browardbocasignd
Level 1

I've reversed a transaction, issued a refund. How long does it take for the customer to see it on their end?

 
1 Comment 1
JenoP
QuickBooks Team

I've reversed a transaction, issued a refund. How long does it take for the customer to see it on their end?

Good day, browardbocasignd.

 

Transactions that goes through QuickBooks Payments are generally processed within 3 to 5 business days. There are also times that transactions are processed quicker than that, depending on your bank.

 

I would also recommend reaching out to our phone support for QuickBooks Payments. They can verify your account and check the status of the customer's refund. Please go to this link to get their contact details: Contact Payments Support.

 

 

We're always here if you have other questions. 

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