I've set up a new credit card in a new QB account. When I put in the opening equity balance, it shows as -3000. When I make a payment, like $1000, the balance is -$4000.

Hello there, contact-heidijan,

You can delete the opening balance equity that QuickBooks forced in from your initial download. However, I recommend consulting with your accountant to ensure your records are correct.

To change the account opening balance:

1. Go to the Gear icon at the top.
2. Under Your Company, choose Chart of Accounts.
3. Find the account name, choose Run Report on the Action column.
4. In the Report period drop-down, choose All Dates.
5. Then select Run report.
6. Find the deposit posted at the earliest date noted as Opening Balance in MEMO/DESCRIPTION.
7. Select the entry.
8. In the Bank Deposit page, enter the correct dollar amount and date.
9. Click on Save.

For future reference, check out this article on how to Change an account opening balance on a bank account.

Please let me know if you have other concerns. I'm just around to help.

Hi there, thank you for your response. However, the problem isn't the balance but that it's showing as a negative and that payments aren't reducing the balance but, rather, increasing it. 

My understanding is that the balance on a Credit Card should be positive. QB is showing the opening balance equity as negative.

I type in "$3,000" as the opening balance equity and QB shows the card as having "-$3000".

When I pay $1000 on the card (a transfer), QB shows the total credit card balance as "-$4000", which is incorrect.

Good Evening, @contact-heidijan. 

Thanks for reaching back out to the Community. When creating an opening balance on a credit card account, it's designed to show as a negative rather than a positive. Here's an article that can confirm that information: How do I enter the credit card account opening balance. 

If you use the online banking feature, here's how to record a credit card payment properly within QuickBooks Online (QBO): 

Transfer the payment

1. Go to the Banking tab.
2. Choose the Banking section. 
3. Pick the account you need to transfer the payment from. 
4. Locate and click on the transaction and then select the Pay down credit card radio button. 
5. Tap the Transfer account drop-down menu and find the account you want to send the transaction to. 
6. Hit Confirm. 

Alternatively, you can transfer the payment with the Record as transfer option:

1. Go through steps 1-3 from above. 
2. Choose the transaction and then pick the Record as transfer radio button. 
3. Follow the instructions 5-6 from above. 

Read more about recording credit card payments through this guide to provide you with some additional details. 

If you have any other questions, feel free to ask. I'm always here for your QuickBooks needs. Have a great rest of your evening!

Hi there,

I have successfully made "Pay down credit card" transaction, but instead of decreasing the balance, it increases it. See screen shot:

Thank you.

Hey there, contact-heidijan. 

If you've followed the steps provided by my colleagues and you're still experiencing issues, I highly recommend reaching out to our support team. They will be able to guide you in correctly adding the payments in a 1-on-1 setting. To reach them, follow these steps:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Thanks for your time and have a nice evening.