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jonjones357
Level 1

I want to be able to send and invoice and people can pay online, but in my account settings it says my account is closed which it is not.

 
1 Comment 1
katherinejoyceO
QuickBooks Team

I want to be able to send and invoice and people can pay online, but in my account settings it says my account is closed which it is not.

Hi there, @jonjones357

 

Welcome to the Community. I understand the urgency to send invoice so your customers can pay you online. I'm here to help you getting past this matter. 

 

First off, verify your bank account information that your payments direct deposit go to by logging in to the Merchant Service Center. Then, update your bank account information from there whenever necessary. 

 

In case it's still showing the same thing even after updating your bank account info, contact our  Payments Support team to verify that the bank account is active so you'll be able to get the funds moving to the correct bank account. 

 

I'll be right here if you have additional questions in managing your QuickBooks Self-Employed company.

 

 

 

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