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kayla4
Level 1

I was wondering if I could get some help with bounced payments from clients. I attached to an invoice but it still is marked as needing attention under Invoices.

 
8 Comments 8
Anonymous
Not applicable

I was wondering if I could get some help with bounced payments from clients. I attached to an invoice but it still is marked as needing attention under Invoices.

Hey there, @kayla4,

 

Thanks for getting in touch with us today. I can share some update about the bounced payments still showing Needs Attention.

 

Our Support Team recently tagged this as an ongoing issue with QuickBooks Online. They're already working to implement a solution for this unexpected hurdle.

 

While they do, I'd recommend getting in touch with our QuickBooks Online Support so you're added to our notification lists of affected users. There they can provide you additional workarounds to complete your work temporarily.

 

Here's how to contact us:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button to see the support number.

That should do it, @kayla4. You can have our representatives add you to the investigation number  INV-2403. Once added, you'll get live email notifications when an update is available.

 

Please let me know how it goes, @kayla4. I'm here if you need further help. All the best!

eieiopinot
Level 1

I was wondering if I could get some help with bounced payments from clients. I attached to an invoice but it still is marked as needing attention under Invoices.

Same issue: when a customer enters their bank account incorrectly or their account has insufficient funds, I receive notification via email from QBooks stating payment did not occur, as well as a fee will be deducted from my account if an NSF occurred, and yet I have no idea WHICH CUSTOMER this might apply to since no reference is given regarding: Invoice Number, Customer Name, or any other way to connect to WHICH CUSTOMER bounced a check or entered their data incorrectly. This has gone on far too long and might be reaching a financial legality regulation. HELP!

Rose-A
Moderator

I was wondering if I could get some help with bounced payments from clients. I attached to an invoice but it still is marked as needing attention under Invoices.

Thanks for joining in this thread, eieiopinot.

I want to make sure you'll be guided to the support.

 

Our Merchant Services Team can get this taken care of. They have direct access to your account in a secure environment and will be able to check the details for you and verify the customer's name.

 

All account related concerns need to be directed to our phone support for security purposes.

 

You can get their most updated number on this article: https://community.intuit.com/browse/payments-contact-us.

 

The following article will help you record the NSF check. Check this out: Record a bounced check in QuickBooks Online.

 

Keep me posted if you have any other concerns, I'll be more than willing to lend you a hand. Have a great rest of the week.

blueskysage
Level 1

I was wondering if I could get some help with bounced payments from clients. I attached to an invoice but it still is marked as needing attention under Invoices.

I am interested in this issue as well. A customer made a payment through her invoice online today and said she was unable to change the amount to pay, so it processed the entire amount, which will cause the payment to bounce. Is there a way to just stop that payment somehow (I am not on the 2 day-deposit feature, just the no-fee 5 business day feature). And, is there going to be a stop payment fee or a NSF fee charged somewhere? I'm on hold with the number you proved above, but it's going to be over an hour to talk to someone.

Mark_R
QuickBooks Team

I was wondering if I could get some help with bounced payments from clients. I attached to an invoice but it still is marked as needing attention under Invoices.

Hi there, @blueskysage.

 

I'd like to redirect you to the right support group available so this gets addressed right away.

 

Since we're unable to view the payment status, I recommend contacting our Merchant Support Team. This way, they can check the status of the payment and see if they can stop the process.

 

You can check out this article to know how to reach them: Contact Payments Support.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please let me know if you need further clarification about this, or if there's anything else I can do for you. I'll be standing by for your response. Have a great day.

GoFigureBooks
Level 1

I was wondering if I could get some help with bounced payments from clients. I attached to an invoice but it still is marked as needing attention under Invoices.

Is this still a known issue?  We are having the same problem and it's over a year later.

BettyJaneB
QuickBooks Team

I was wondering if I could get some help with bounced payments from clients. I attached to an invoice but it still is marked as needing attention under Invoices.

Hello there, @GoFigureBooks.

 

You've got me here to ensure that your issue gets addressed with the right support.

 

While the Community can provide answers and troubleshooting solutions to certain questions, there are some cases that only a specific department can provide information to a particular concern, like the one that you have.

 

To help you confirm if this issue is still known, I suggest contacting our Merchant Services Department. This team is the best resource for inquires as they're able to pull up your account and verify the reason behind this matter.

 

I'm also sharing here some resources that you can check about the QuickBooks Payments and its process in case you need it in the future:

You can always visit me here if there's anything else that you need. Have a good one and stay safe.

lm914
Level 1

I was wondering if I could get some help with bounced payments from clients. I attached to an invoice but it still is marked as needing attention under Invoices.

I'm having a similar issue.  I just spoke with a QB rep and they added me to the email distribution list to receive updates on the status of INV-2403.  This investigation has been going on for years apparently since today is 1/3/22, and I see posts about it in 2019.  How is it taking QB this long to fix this issue?

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