If a customer pays online with a credit card, can I go in and cancel it?

Yes, you can, @malyndajoye5.

You can void the credit card payment if it hasn't been processed yet. If you're able to cancel the transaction before the payment processing, there won't be any additional fees.

Otherwise, you'll need to give your customer a refund if it has already batched. Keep in mind there are fees for refunding payment transactions. 

Here's how to void a sales receipt or invoice paid by credit card:

1. Go to Sales and select Invoices.
2. Select the invoice or sales receipt you want to void the payment for.
3. Select the Void option from the ▼ dropdown in the Action column.
4. Click Yes.
5. You can see the Status as Voided.

To refund a credit card payment:

1. Go to the + New button.
2. Select Refund receipt.
3. Select the customer you want to refund from the Customer dropdown.
4. Enter the details in the fields using the same info from the original sale. To credit back their credit card, in Payment method, select Credit card. To credit back their bank account, in Payment method, select Bank.
5. In Refund from, select which payment method and account you wish to refund the customer from.
6. Select Save and close.

As a reference, check out this article for more information: Void or refund customer payments.

Additionally, here are some resources that I'm sure you'll find helpful:

• Find out when QuickBooks Payments deposits customer payments
• Understand fees for refunds or void transactions

If you have any further questions about processing this credit card payment, I'm always here to help you. Have a wonderful day.

Hi @malyndajoye5,

Hope you’re doing great. I wanted to see how everything is going about canceling a credit card payment. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead.