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carematch
Level 1

If a paid invoice had an Accounts receivable entry in the bank account and so did Undeposited funds for same payment. how do I fix it?

 
1 Comment 1
IamjuViel
QuickBooks Team

If a paid invoice had an Accounts receivable entry in the bank account and so did Undeposited funds for same payment. how do I fix it?

Glad to have you here, @carematch.

 

I'm here to help walk you through receiving and applying your customer's invoice payments. Let's get started!

 

With QuickBooks Online, you have three options on how to record your customer's invoice payments and apply it on your outstanding invoice. 

  • Via the Receive Payment window
    1. Click the Plus icon.
    2. Choose Receive Payments.
    3. Select the name of the customer or the payee ( If there are open invoices in the system for the said customer,it will automatically populate upon selecting the name of the payee.).
    4. From the Deposit To drop-down, choose the bank account where you want to record the payments.
    5. Put a check mark on the invoice where the payments will be applied.
    6. Click Save and Close
  • By creating a Sales Receipt
    1. Go to the Plus Icon.
    2. Select Sales Receipt.
    3. Choose the name of the customer or the payee.
    4. From the Deposit To drop-down, choose the bank account where you want to record the payments.
    5. Enter the details of the Sales Receipt.
    6. Click Save and Close
  • By recording a Bank Deposit
    1. Go to the Plus Icon.
    2. Click Bank Deposit.
    3. Put a check mark on the transactions that will be paid using the deposit.
    4.  Under the Add Funds to this Deposit section, enter the following:
      • Choose the name of the Payee.
      • Select Account Receivables under the Account column.
      • Enter the rest of the deposit details.
    5. Click Save and New.

In all of these options, you have to make sure to choose the specific bank account where you want the payments will deposited under the Deposit To section. If you will not be able to choose one, the Accounts Receivables or customer's payments will be recorded under Undeposited Funds.

 

If you need further help with the steps above, I'd recommend contacting our Customer Care Team. A specialist will be able to access your account and further assist you via secured remote access session.

 

Here's how to contact us:

  1. Visit: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Let me know how it works on your end. I’m always here to help you with recording your invoice payments.

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