If I create an invoice, then edit the customers email, then re-open the invoice to send it the email is always the old email. Doesn’t pull the new email through...

I can help you figure this out, joe-joebarron-in.

It can be that your stored cache files caused the unusual response of not pulling out the new email when sending a customer's invoice. We can update customer's emails using a private browser to check if the new email will work. 

To open one, you can follow the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it works, you can go back to your main browser and clear the cache. This removes browsing history and starts your browser fresh. Also, use other supported browsers as an alternative.

Please reach back out to me here with any additional information on the issue so I can get you taken care of. Thanks for coming to the Community and take care.

What do I do on an iPhone app?

thanks

What do I do on an iPhone app?

Thank you for reaching back out to the QuickBooks Community, joe-joebarron-in. Before we get started, I just wanted to verify if you edited the customer profile and replaced the email address? If not, no worries, I am here to help! Here's how:

1. From the Dashboard, tap the Menu icon.

2. Select Customers.
3. Choose the customer whose profile needs to be edited.
4. Tap the Pencil (Edit) icon in the top right corner to update their profile.

Once completed, create an invoice and double-check to ensure the changes are applied. If the issue persists, please let me know so we can pursue a different avenue. To clear your cache, use this link Safari for iPad and iPhone.You could also use the link my colleague mentioned above for browsers such as Google Chrome and so on. Please don't hesitate to reach out to us. My team and I are here to assist you. I hope you enjoy the rest of your day.