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jjcelski
Level 1

If I use Quickbooks online to take credit card payments from my customers can I then charge the customer the fee Quickbooks would charge me for their service?

 
3 Comments 3
MaryLandT
QuickBooks Team

If I use Quickbooks online to take credit card payments from my customers can I then charge the customer the fee Quickbooks would charge me for their service?

Welcome to the QuickBooks Community forum, jjcelski.

 

Let me clarify things out for you.

 

Charging customers a fee for credit card payments is currently prohibited in 10 states - Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma, and Texas.

 

I recommend consulting with a tax adviser. He/She might have suggestions on how to record a customer charge if your business operation is located in these states.

 

To use and set up QuickBooks Payments, please follow the steps outlined below for your guidance:

  1. Log in to your QuickBooks Online account.
  2. Click the Gear icon at the right top.
  3. Select Account and Settings under Your Company.
    setuppayments.PNG
  4. Choose Payments from the left navigation bar.
  5. Click Learn more on the QuickBooks Payments section.
    setuppayments1.PNG
  6. Click Set Up Payments to get started.
    setuppayments2.PNG
  7. Enter your business information including the bank account where you want the payment to be deposited.
  8. Enter your personal information to verify your account.
  9. Select a bank account you want to use to record the deposit, then click Submit.

After that, you can create an invoice and record the customer's payment. I've added this article: How to Set Up and Use QuickBooks Payments, then proceed and follow steps 5 and 6. It also includes a quick video tutorial for your guidance.

 

You can also refer to this page: How to let customers pay their invoices online. This will help you set up the Pay Now button when you send invoices.

 

I'm always available here to answer your questions, so feel free to leave a comment below. 

CAbizowner
Level 1

If I use Quickbooks online to take credit card payments from my customers can I then charge the customer the fee Quickbooks would charge me for their service?

Hi there - in California having customers pay the credit card fee is normal. Why does QB not fix this issue for people in other states to provide this service on QB invoices? This is the biggest flaw in QB invoices, I have even considered switching. For example, the credit card fee or e-check fee option should be presented to the customer when they click to pay online from the invoice and let them choose which payment method and related fees there are for each method. PayPal and many other merchant services offer these payment methods and you choose the fee you prefer to pay as a customer. To ask small businesses to manually add in the cc fees to invoices every single time is ridiculous. I have seen this answer many times on the help section to “just add it manually”. QB online needs to fix this problem. My question is - do you know if QB online plans to fix this issue in the near future, or not? Thank you! 

Joseph_A
QuickBooks Team

If I use Quickbooks online to take credit card payments from my customers can I then charge the customer the fee Quickbooks would charge me for their service?

Hi there, @CAbizowner.

 

There is no specific timeline as to when this feature becomes available. For now, you can follow the suggested workaround to complete your task.

 

I recommend visiting our Intuit official Blog for more updates about this topic and the upcoming features.

 

You can tag me if you have additional questions or if you need further assistance. Have a great day! 

 

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