cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

If my shipping address is blank in customer, why does a shipping name come up in new invoice? How can I remove shipping address in new invoice?

if I erase shipping address in new invoice, I get a error message saying that an proper address cannot be determined.
1 Comment
Highlighted
QuickBooks Team

If my shipping address is blank in customer, why does a shipping name come up in new invoice? How can I remove shipping address in new invoice?

Hi there, paullarrybrown.

 

I'll provide some information why does shipping address come up in new invoice even this option is blank in customer's details.

 

Once you set up shipping address in the customers's profile, it will automatically show once you create an invoice.

 

Since you verified that shipping address is blank in customer's profile and still come up in new invoice, I suggest logging into your QBO account using a private browser. This way, you'll see if you get the same thing. Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache. This might be the reason the shipping address come up in the invoice and even you erase it you received unusually error.

 

Here's how to use private browser and use these keyboard shortcuts:

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.

  • For Chrome, press Ctrl + Shift + N.

  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, clear the cache of your regular browser to helps QBO to function more efficiently.

 

If the steps above didn't work, use another supported browser as alternatives.

 

Please check this article on how to personalize your sales forms and to add additional information to enhance your business' brand: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Don't hesitate to ask if you have other questions related with QuickBooks. I'm always here to help.

Need to get in touch?

Contact us