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brianczech
Level 1

If phone call assistance is phasing out, then we are phasing out as customers.

 
3 Comments 3
MaryAnn_E
QuickBooks Team

If phone call assistance is phasing out, then we are phasing out as customers.

Hi  there, @brianczech.

 

I understand how important for you to contact our customer support team. Let me share with you how to reach them in a different way around.

 

QuickBooks Online (QBO) lets you choose a way to connect with our support team. You can chat with a support expert, post your concern here in the Community, and get a callback from one of our support experts available.

 

Here's how:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Start a message button to connect to our chat support.

 

I'm sure this will be taken care of by our support. If you need some references in the future, you can also check out our site: Help articles for QuickBooks Online.

 

Should you have other questions about QuickBooks, please let me know. I'm here to help.

Michele78731
Level 1

If phone call assistance is phasing out, then we are phasing out as customers.

I have been waiting for an hour and the person couldn't help me.  

 

I incorrectly filled out box 13 in my employees W-2 and submitted it electronically.

I followed the instructions to click on that archived file to delete it and resubmit. 

When i click on the file, it just opens my original W-2.

How can I delete it?

Just_me
Level 10

If phone call assistance is phasing out, then we are phasing out as customers.

@Michele78731   I'm not sure which product you're using, but if you use the Search bar, at the top of any page, here in the community, you can find answers to most questions.  

In doing so, I was able to find a link to a thread that I think may help you out.  

 

Once you are at the thread, you will need to scroll down and pick your product.  

 

https://quickbooks.intuit.com/learn-support/en-us/tax-topics/fix-an-incorrect-w-2-form/01/369614#M70...

 

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