I've checked our records and haven't seen any open investigation the same as yours, Chrislungwitz. Let's get this fixed.
You may be experiencing some browser hiccups. We'll perform some basic troubleshooting. Let's start with logging into your account through a private browser. It's the best place to isolate web issues. These are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you can enter a deposit successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program.
Also, you can use a different browser to narrow down the issue.
I'll also include this article to help you manage your deposit: Record and make bank deposits in QuickBooks Online.
Feel free to get back to this thread if you need more of our help. We're just one comment away. Take care!
