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delchinchen
Level 1

In Customers, 3 icons top right. Center one with arrow I used all the time for name, type, balance. Now get 404 Page not found.

Need a customers report with only name, type and balance.
2 Comments 2
KimberlyS
QuickBooks Team

In Customers, 3 icons top right. Center one with arrow I used all the time for name, type, balance. Now get 404 Page not found.

We appreciate you posting your concern here in the Community, delchinchen.

 

We currently have an ongoing investigation regarding the error "404 Page not found" when exporting customer lists in QuickBooks Online. Our product engineers are closely working to come up with an immediate resolution.

 

Since we cannot announce the exact time frame for the immediate fix, I recommend contacting our customer support team to be added to the list of affected users. This way, you'll receive timely updates regarding this issue via email.

 

Here's how:

 

  1. Sign into your QuickBooks Online account.
  2. Select Help (?).
  3. Go to the Search tab and select Contact Us.
  4. Pick the topic you need help with or tap on Ask about something else, then type in your concern.
  5. Click on Continue.
  6. Decide how you would like to connect with our support.

 

You can review our support hours to ensure you'll receive help accordingly.

 

In the meantime, you can generate, customize data, and export them from the Reports page. You can also utilize the Export data feature directly from the Gear icon.

 

Moreover, you can check this material for the specific ways to modify reports to get valuable insights from your business finances: Common custom reports in QuickBooks Online.

 

You can always count on us if you have further questions when exporting customer lists or other concerns related to QuickBooks Online. Just click on the Reply button to notify us in the Community.

Jan3t
Level 1

In Customers, 3 icons top right. Center one with arrow I used all the time for name, type, balance. Now get 404 Page not found.

Having this same issue as: '404 Page not found' error when exporting the Customer > overdue balance.

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