In my invoice template, there is a "Product/Service" field with a drop down menu. How can I delete an item in that drop down menu that is not used?

I am using QB self-employed and I'm not finding these same options. Is there a way for me to do this with QBSE?

Hi there, @beagle17.

Welcome to the Community space and I appreciate that you want to use the inactive feature in QuickBooks.

Currently, making your  Product and Services inactive is not yet available in QuickBooks Self-Employed. We're continuously working towards providing better features to ensure our customers can manage their business efficiently.

Also, the steps shared by my colleague above are for QuickBooks Online. That's why you can't find those options in your QuickBooks Self-Employed.

Just in case you want to learn how to track sales tax in QBSE, you can read through this article for more information: Learn how sales tax works in QuickBooks Self-Employed.

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

You guys...seriously...these are such simple things that should already be sorted out on this software. You need to do better. I want to continue using this product but the negative aspects are really starting to pile up. Please don't respond. Instead, use that time to fix this stuff. It's exhausting. 

And how do you get a service item to show up in the menu after it has been added and assigned to team members? 

Hi @HB2022,

Welcome to the Community. We want to help you with your question about the service item. However, we need more information about it to provide the correct resolution and to get this sorted out promptly.

We want to help you with your question about the service item. However, we need more information about it to provide the correct resolution and to get this sorted out promptly.

Can you share with me what specific menu you're referring to in QuickBooks? Also, are using QuickBooks Online? You can share a screenshot below for clarification.

In the meantime, you can check the following article to know more about product and service types, as well as how to change them in QuickBooks: Change product and service item types in QuickBooks Online.

Please know that you're always welcome to post any inventory questions you have in this space. Have a great day ahead.

We've added 4 new service product codes in QBO for use in QB Time. When the teams go to add the service item on the time card, they do not show up in the drop-down menu. These were duplicated from service items that are currently being used and were assigned to the team members. 

Hello HB2022!

Thanks for the additional details. Let me assist you with the integration between QuickBooks Online (QBO) and QuickBooks Time (QB Time).

All changes and updates from QBO must be synced to QB Time. After you added the item in QBO, you'll need to import it to QB Time so you can assign it to your team members. From the QuickBooks button, select Import.

However, since you've already added these items in QB Time, this will create duplicates. You'll want to reach out to our Support Team so they can help you in merging them. Click the (?) icon, select Product Help, then choose a way to connect with them.

Once done, you'll want to make sure that these items are assigned to the team members. Go to the My Team menu, double-click a member's name, then proceed to the Custom Fields. You can assign it from there.

I also added this article if you need help in managing the member's permissions: Team member settings and permissions in QuickBooks Time.

Post again here if you have follow-up questions. I'll respond as soon as I can. Thanks!

These service items were first added in QBO products and services (duplicated from items already being used). I can see them available in QB Time and have assigned them to the teams members but they are not available when a manual time card is being added. 

Thank you for getting back to us and adding additional details of your concern, @HB2022.

Since the service items are not available when a manual time card is added, I'd suggest contacting our Customer Support Team. They can check the service item that is applied to your team members and further investigate this matter.

You can choose the method you'd like to use to get in touch with them by reviewing this guide: Contact QuickBooks Time support. 

I also added these links that contain answers to commonly asked questions about QuickBooks Time and QuickBooks Online: 

• QuickBooks Time and QuickBooks Online integration
•  Set up and manage custom fields in TSheets

Please don't hesitate to get back to me if you have any additional questions or concerns. I'll be right there to help. Have a good day ahead, @HB2022.

This is a fundamental feature that should be addressed ASAP by your company if it's reputable. It is non of my customer's business how I categorize my billable income descriptions.