When adding transactions in QBO, the top option when selecting a product/service is "+Add New". However, this isn't the default item. It's just an available option if you want to add a product/service item.
Currently, there isn't a way change the first option or remove it. You can just type-in the word (item name) if you want to.
I'll be sure to take note and pass along the suggestions you have so you're able to reach a point of resolution as quickly as possible. For now, you can use the following links as your reference about updates and when navigating QuickBooks: