Incorrect account for service in project report

ovvnnes · ‎September 16, 2020

For the recently completed project, I noticed "Income" part of project overview page shows incorrect service (pic 1). Consulting income is all correct however the design income for some reason includes "Shipping/Handling Income" when it a totally separate service. In the original invoice that line is also added to "Shipping and Handling" service we provide. Is there a way to change this and have project overview page show a separate line with Shipping and Handling along with Consulting Engineering and Design income?

ShiellaGraceA · ‎September 16, 2020

You've come to the right place, @ovvnnes.

I have some information about your project's income account. This usually happens if you create an invoice before the service item's account. To correct this, you can reactivate the project, delete the invoice, and recreate it to refresh the item's income account. Let's go to the project's page to see it.

Here's how:

In your QBO home page, go to the Projects tab.
In the project's status drop-down, select Completed.
Locate the project's name, then click the drop-down under Actions column.
Choose Mark as in progress.

Once it's already in progress, go back to the project's Transactions tab and delete the invoice by double-clicking the invoice number. Make sure to get the invoice information first before deleting.

To delete:

In the Transactions tab, double-click the invoice.
Scroll down and tick More.
Click Delete. Then, Yes when prompted.

After deleting, you can recreate the invoice by going to the Add to project drop-down and selecting Invoice. This process will correct your project's income report.

Additionally, you can create a journal entry to transfer the item's correct income account. Need for help about projects? Check out this guide: Projects FAQ.

If you need help with other customer tasks, click this link to go to our general income and expenses topics with articles.

I'm always here to help if you have other questions. Just drop them in the reply section below and I'm more than willing to help. Have a wonderful day ahead.

View solution in original post

ShiellaGraceA · ‎September 16, 2020

You've come to the right place, @ovvnnes.

I have some information about your project's income account. This usually happens if you create an invoice before the service item's account. To correct this, you can reactivate the project, delete the invoice, and recreate it to refresh the item's income account. Let's go to the project's page to see it.

Here's how:

In your QBO home page, go to the Projects tab.
In the project's status drop-down, select Completed.
Locate the project's name, then click the drop-down under Actions column.
Choose Mark as in progress.

Once it's already in progress, go back to the project's Transactions tab and delete the invoice by double-clicking the invoice number. Make sure to get the invoice information first before deleting.

To delete:

In the Transactions tab, double-click the invoice.
Scroll down and tick More.
Click Delete. Then, Yes when prompted.

After deleting, you can recreate the invoice by going to the Add to project drop-down and selecting Invoice. This process will correct your project's income report.

Additionally, you can create a journal entry to transfer the item's correct income account. Need for help about projects? Check out this guide: Projects FAQ.

If you need help with other customer tasks, click this link to go to our general income and expenses topics with articles.

I'm always here to help if you have other questions. Just drop them in the reply section below and I'm more than willing to help. Have a wonderful day ahead.

ovvnnes · ‎September 17, 2020

Thank you Shiella. Since the existing invoice have been already paid and account reconciled, would deleting it cause any issues?

GraceC · ‎September 17, 2020

Hello there, @ovvnnes.

We appreciate you for performing the steps provided by my colleague above.

Yes, once you delete an invoice payment, the transaction will completely be deleted. However, it will be marked as open balance and the sales generated by the invoice will be zeroed.

Also, In case you'll need to categorize your bank transactions in QBO, you can refer to this great article for the detailed steps: Assign, categorize, edit, and add your downloaded banking transactions.

Know that we're always delighted to help in any way we can if you have more questions. Stay safe.

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Incorrect account for service in project report