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blaisarena
Level 1

Information from my qb account t disappeared.

Invoices and customer info disapeared
1 Comment
JamesDuanT
Moderator

Information from my qb account t disappeared.

Hello there, blaisarena.

 

Display issues in QuickBooks Online are usually caused by piled-up cache. Cache helps your browser's background processes run smoothly. However, it can also cause unexpected results when piled up. Here are the troubleshooting steps that we can do to get rid of any cache-related issues.

  1. Open a private browser and log in to your QBO account. It uses but doesn't store cache.
  2. If the customer details and invoices are displayed successfully, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

Let us know how this goes so we can further assist you. Have a great day!

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