This isn’t the kind of service I want you to experience, @accounting440.
Rest assured our engineering team is all hands to fix this as soon as possible.
For now, I’d recommend checking back with them. I understand you’ve already contacted them. However, it would be best to get in touch with them again. There, they can further look into your account and provide you with the best workaround.
Before contacting them, ensure to prepare your case no. provided by one of our agents in your previous session. This way, they can easily trace and review your case. Nevertheless, here’s how to reach out to them in your QuickBooks Online (QBO) account:
- Go to the (?) Help icon.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Then choose your preferred way to connect with us.
You can also refer to this article for more details: QuickBooks Online Support.
Let me also add this article that can guide how to set up your account to calculate your sales tax automatically: Set up and use automated sales tax in QuickBooks Online.
I appreciate your patience while we’re working to fix this. Let me know if there’s anything else I can help you with your QBO account. I’d me be more than happy to back you up.