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Steven73
Level 1

Invoice #131 customer payment was made but never credited to me, customer showed me their bank statement that it was paid

 
1 Comment 1
KlentB
QuickBooks Team

Invoice #131 customer payment was made but never credited to me, customer showed me their bank statement that it was paid

I can help you with that, Steven73.

 

You can go to the Merchant Service Center and then check the status of the customer payment. This website keeps a complete record of your payment activity from all of your QuickBooks products. Here's how to do it:

 

  1. Sign in to the Merchant Service Center.
  2. From the homepage, select Activities & Reports and then Deposits.
  3. Set the appropriate date range in the Dates field.
  4. Select Search, then locate the deposit.
  5. Click the arrow icon in the Fee column to view the individual payments that are part of a deposit

If there's an issue with a deposit, you'll see Withheld or Batch Deposit Returned in the Status column and you'll get an email from us with steps to fix the issue.

 

If the status shows as Funded, I'd recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a safe environment and check my the money hasn't been credited to your bank account. You can connect with us through this link: Contact Payments Support.

 

Additionally, here's an article that you can read to learn how to set up your invoice preferences and add a logo to your invoices in QuickBooks Self-Employed: Create invoices.

 

Feel comfortable to reach out to me again with any concerns or questions you may have. I'll always have your back.

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