Hi there, @sabine_kroessing.
I want to ensure I'm able to provide you with the right amount of information. Can you please specify what type of report you're trying to run?
Normally, the information that will show on the PDF depends on how your reports looked in the Report's page. Also, make sure that the collapse button is pointing down so it will display the summary of that specific invoices.
In addition, make sure that your Adobe Reader is updated to its latest version. If it's already updated and still doesn't work, I'd suggest you use a private or incognito window to check it's a browser-related problem.
Here's how to open a private or incognito from your default browser:
Then, log in to your QuickBooks Online and check if you're able to see the summarized item of your single time activity on the PDF. If you do, perform troubleshooting on your default browser to fix it by clearing your browser's cache. Otherwise, use another browser.
I'm also adding an article with steps that can guide you through updating your Adobe Reader. Read about how to update, repair, or re-install Adobe Reader/Acrobat. It also helps you resolve printing problems in case you encounter any in the future.
Should you have additional questions, I'm always around here to help. Feel free to message again.
Have a great day.
You'll have to group your single time activity as one line item before adding them into your customer's invoice.
To fix your invoice, you can delete and recreate it so you can reenter the single time activity into a single line item. To do so:
Once completed, here's how you can reenter the single time activity as one line item of your invoice:
Here's an article you can read to learn more about single time activity on your invoice: How to Create an Invoice: Billable Time & Expenses?
Lastly, I've also included this helpful article that'll guide you in recording a payment from your customer: Record invoice payments in QuickBooks Online.
It'll be always my pleasure to help if you have any other concerns, please let me know in the comment section down below. I'll always be around, ready to help.
Since you're still unable to show the quantity of your items on your invoice, I'd recommend contacting our Customer Care Support.
They have tools such as screen sharing that'll further investigate this unexpected behavior and resolve it as well. To do so:
Keep me posted by leaving a comment down below if you have any other concerns. I'll always be around, ready to help.