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Level 1

Is anyone else having issues creating a new customer? 03/11/2020

1 Comment
QuickBooks Team

Is anyone else having issues creating a new customer? 03/11/2020

Hello there, stephanie49.


At the moment, there's not a reported issue of not being able to add a new customer. We can do troubleshooting steps to resolve this.


Let's open an incognito or private browser. We use this mode to prevent browsing history from being stored. Go to and log in to your account.


Once logged in, go to the Customers page and add the new customer. If you're able to add the information, go back to the regular browser and clear your cache and cookies. This helps remove any stored data in your browser and refresh the settings, so the program runs efficiently. 


I've got this article for the instruction: How do I clear my browser cache and temporary Internet files.


Also, use a different browser as an alternate solution.


If you're getting the same result after the troubleshooting steps, I'd recommend contacting our Customer Care Team for further investigation.


Here’s how you can reach out to us:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.


You can always get back to us if you have any additional questions or other concerns. Thanks.

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