Is anyone else having issues with their expense accounts being all mixed up inside of "category" when writing a check?

I’m happy to assist you, @Michael.

At this moment, we haven’t received any reports about expense accounts being mixed up when writing a check.

Cached data might be the reason behind this. Sometimes they become outdated or corrupted, leading to unusual behavior that affects system functionalities. Let’s get this resolved by performing some troubleshooting steps.

First, open your QuickBooks Online account in a private browser or incognito for testing. You can refer to the shortcut keys below for quick navigation.

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, try to create a check, then check your expense accounts. If they now look good, get back to your main browser and clear its cache. You can also utilize other supported browsers as an alternative.

I have here information that helps organize your chart of accounts in QuickBooks. This provides ways and tips to keep track of your financials.

Don't hold back to drop a comment below if you have additional account concerns. It's my pleasure to help. Take care!

I have tried Edge, Mozilla, and Chrome.  I also, cleared out cookies and cache and still having the same issue

I have tried Edge, Mozilla, and Chrome.  I also cleared out the cookies and cache but still having the same issue

I want to ensure that this is taken care of, @michael-long.

Thank you for following the troubleshooting steps suggested by my peer, @MadelynC. Since you get the same results, I recommend contacting our QuickBooks Online Technical Team. By doing so, they can check this behavior and investigate this further.

Let me show you how:

1. Click Help (?) in the upper right-hand corner of QBO.
2. Type in Talk to a human and then enter your concern like expense accounts being all mixed up inside category while writing checks, press Enter.
3. Select I still need a human.
4. Click Get help from a human.
5. Choose a way to connect with us: Start a chat or Get a callback.
   

You can also check out this article for another way of reaching out to our support team: QuickBooks Online Support.

Please know I'm always around to assist with any QuickBooks concerns you might have. I'm ready to exhaust my resources to help. Take care always.