Hi there, jflow2255. Thanks for bringing this to our attention.
I've checked if there's a reported concern about this but haven't found one.
To isolate the issue, let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.
Check out these keyboard shortcuts:
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
After that, try to check the pending estimates and old invoices. Check to see if everything looks good. If it works, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.
However, if the issue persists, I suggest reaching out to our Customer Care Team. They can perform a screen-sharing session to look for the root cause of the problem and help you apply a permanent fix.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link: QuickBooks Tutorials.
Keep me posted on how things go on your end. I'm here to lend a hand. Have a great day.
