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popeyeinseattle1
Level 1

Is anyone else having trouble with the invoice search feature? My searches don't run, nor does the software allow me to go back to full invoice listing after searching.

I am using Safari on a Mac.
1 Comment 1
Ethel_A
QuickBooks Team

Is anyone else having trouble with the invoice search feature? My searches don't run, nor does the software allow me to go back to full invoice listing after searching.

Hi there,

 

Currently, there's an ongoing investigation about the search feature of invoices not working. Rest assured that our Engineering Team is dedicated to working to implement a solution that will fix this issue. Please know that this is a top priority for us, and it will continue to be so until it's fully resolved.

 

As a workaround you can manually scroll from the invoices page and look for the invoice you want to open.

 

While we're unable to tell when this issue will be resolved, I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

 

Here’s how:

 

  1. Go to Help (?) and select Contact Us.
    Note: Tap the plus button and choose Ask QB Assistant if you're using the QuickBooks Self-Employed app.
  2. Type in “talk to a human”, then select Continue.
  3. Select which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

Please don't hesitate to post again here if you have any other concerns about managing invoices. I'm just around the corner ready to lend a hand. Have a good one and keep safe.

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