Is anyone having an issue with sales tax on qbo app. we never had an issue til last week. now it wont let me create an invoice without it

I understand that creating an invoice is essential when operating your business, Nick. I'm here to provide troubleshooting steps so you can make it without taxes added.

To isolate the issue, let's start by resetting the data in your mobile app. Here’s how to do it on different mobile operating systems:

For iOS devices:

1. Go to your phone's settings.
2. Select General, then choose iPhone Storage.
3. Tap QuickBooks Online from the application list.
4. Select Offload App to free up the storage without deleting the documents and data for the app.

For Android devices:

1. Go to your phone's settings.
2.Choose Apps (varies by device).
3. Select QuickBooks Online from the application list.
4. Go to the Storage section, then tap Clear Data.

After refreshing the data, close and reopen your mobile app. It's also best to restart your phone. If the issue persists, uninstall and reinstall the application to start fresh. Follow the steps below to delete it

1. Tap and hold QuickBooks Online on your phone.
2. Drag the app to the Uninstall section.
3. Press Yes to confirm.

In the meantime, access your QBO account through your mobile browser and create the invoice from there.

Moreover, I'm adding this article as your reference for customizing your invoices: Customize invoices on the QuickBooks Online mobile app.

I'm always here to assist you with any other issues you encounter while using the mobile app. Feel free to reach out, and I'll be happy to help. Have a great day ahead!

Tried that as well as other things. I've been on phone with support and they have no answers or support. The app makes me set up a tax acct and everytime I do it it crashes. 

Needs to be a fix. Whatever techs did last week screwed it all up. 

Hi Nick,

Yes, you are not alone. Many of us have found ourselves in a sales tax rut after some sort of update within the last few weeks. On my mobile device, sales receipts no longer works without setting a rate for each item, but the system won't allow that, no tax rates are loaded, and the system won't let me add one. I think this is what you are experiencing, even though you might be articulating it differently.

For me, mobile invoices still work. It doesn't require a tax rate for each item, but it does set sales tax automatically to my business address, no matter where I go with my mobile business. If I don't update the tax rate for the invoice, I end up charging the wrong rate. 

In the midst of dealing with this through phone support and posting on this website, I have been told that Quickbooks does not support the app. Surely that is a rude awakening. There is no hope that this will ever be solved. In the meantime, I have to use invoices, which take twice as long as sales receipts. One thing I want to add is that I do not suggest deleting the app and loading it again; my overall experience worsened after I did that. There is some thought that the issues we are experiencing have to do with a QBO update for Android phones, and that iPhones are not experiencing this problem. On the other hand, I have a buddy who is on QBO with an Android as well, he never got the update and his interface hasn't changed, and he has no problems. Why some us on on Android are having problems while others aren't is a head scratcher. 

Hello there, Nick and Service.

We want to ensure all of our customers' concerns are addressed as soon as possible, and this is not the kind of experience I want you to feel while using QuickBooks Online (QBO). 

I also appreciate you sharing your feedback concerning support as well as performing some troubleshooting steps to resolve the issue. However, since the issue persists after trying all the steps provided, we'll have to connect you to our Customer Care Team. I know you already contacted them, but I suggest contacting them again to check for updates. You can provide your case number to help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

If you require any further assistance while using QuickBooks, please leave a comment below. I'm here to address your concerns and provide the necessary support.

I have android as well. 

I do have an android as well. 

Hi MirriamM, 

Just curious, but does anyone from your customer care, engineering, or upper management read these boards? Why would it take a one-hour phone call to customer care to alert the company that there is a problem? Whenever I call, it is as if they have heard about the problem for the very first time. And then they tell me that Quickbooks doesn't support the app. 

Service

4/6/2024

I'm experiencing the same issue. The app is worthless now. I can even take payment in the field since I can't get the sales tax to work properly. 

I also uninstalled the app and reinstalled it which made things worse as well!!!

QuickBooks support is as worthless as the app. We are looking at switching to Freshbooks or Zoho Books!

I appreciate your patience in following the troubleshooting steps provided above, @booboobusters1.

Since the issue persists, I suggest that you contact our support team for further assistance. They have the required expertise and tools to investigate the matter and help you resolve it.

To reach a live representative, here's how:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Moreover, here's an article with the details of our support hours: QuickBooks Online Support.

In the meantime, I encourage using the browser to process your sales tax.

Additionally, you can run a sales tax liability report to check how much you owe in QuickBooks.

If you have any other concerns with your sales tax in the QBO App, please feel free to let us know. We'll do everything we can to assist you.

Yes, reinstalling the app will make it worse. Be sure to use the feedback box on the gear page to relay your concerns. Telephone help isn't any help. Neither is posting on community. But I will tell you one thing that really helped on another issue that I had in the past and that was to send a snail mail letter to the CEO of Intuit and they responded by connecting me to an English-speaking customer service department and my problem was solved a couple months later. I don't have the energy to do the heavy lifting on this right now but I would encourage you to do it. 

Service

4/13/2024