Is anyone missing Contractor Information under your projects that you enter? All of the information I entered in 2020 under contractors is missing from my projects folder

Hi boldcityprop,

I know that wasn't a good experience for you, and I understand how important those missing transactions are. I can assure you that our engineers will investigate your case and not leave you hanging. They just need more details to be able to find the root cause and resolve this issue.

I would recommend contacting our Support team again. That way, they can continue to gather more details about this behavior.

If you have other concerns, please don't hesitate to go back to this thread.

I no longer have contractor information on my project detail report.  I have read several businesses having the same problem.  Please help us fix this problem, this is important information to have on our reports

Hi there, Oliver1975.

I understand the importance of having the contractor's information in QuickBooks Online. 

I'll make sure that you'll be able to view the contractor's information in the project detail report. 

There are times when a browser's cache becomes full or damaged. When this happens, issues like this can occur. To better isolate, let's try logging in to your QBO account using an incognito or private browser. Since this doesn't store data in the cache, it is the best place to isolate browser issues.

Kindly use either of the following shortcut keys:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox or Microsoft Edge).
• Control + Option + P (Safari).

If it works, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

Additionally, I'd be happy to share the following guides might want to edit contractor payments for 1099 filings, you can check out this article for your future reference: Add or Edit Contractor Payments (for 1099 filings.

In case you'll need assistance with the contractor's information, don't hesitate to get back on this thread. We're always here to help you.

still nothing resolved. no contractor payments that were inputted under transactions and assigned to whatever project they go to  is showing up in any of my project reports 

I want to stop this from happening to you, @boldcityprop.

I appreciate all the efforts you did so far to resolve the missing contractor payments in the project folder. I have other troubleshooting steps to follow. This way, the transactions will be visible in QuickBooks Online. 

If you're using Intuit Online Payroll (IOP) or Intuit Full Service Payroll (IFSP), your account could be involved in the migration process to QuickBooks Standalone Payroll. We're currently investigating payments to missing contractors. Our engineers are working hard to solve the problem at the earliest opportunity.

With this, I'd recommend contacting our Customer Care Team again. This way, they will add you to the impacted user's list. Rest assured, you'll receive a confirmation email after it's resolved. Be sure to contact them within business hours to ensure a timely response.

However, if you do not use the IOP/IFSP account, ensure the Report Period and Accounting method on your project report is selected correctly. When confirmed and the problem continues, let's review your Audit log report. There's a possibility that the transactions are deleted from the system. 

Proceed as follows: 

1. Go to the Gear icon and choose Audit Log. 
2. Click the Filter tab. 
3. Pick specific users and dates in the field. 
4. In the Events section, select Transactions.
5. Choose Deleted/Void Transactions in the Show drop-down arrow. 
6. Hit Apply. Review the data in the report. 

If a contractor's payments are deleted, I recommend entering them again in QuickBooks to fix the issue.

If the problem continues, please feel free to contact us again. Our experts and engineers can re-examine your account, which has led to the missing transactions.

Further, check out these articles below to know why some transactions are not showing on the project report and how to customize them in QuickBooks: 

• Projects FAQ
• Customize reports in QuickBooks Online

Drop a message below if you have other questions about your contractor's payments. I'm here to help you out. Take care, boldcityprop.

I am having the same problem.  Every transaction categorized under "Contractors" is not showing up in the project details.  Has anyone resolved the problem yet??

Hi, @BarbourConstruction.

Thanks for joining this conversation. Allow me to chime in and help ensure this is taken care of for you.

If you already followed the steps shared by my colleagues above, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

Here's how to reach them:

1. In QuickBooks Online (QBO), go to the Help (question mark) icon at the top right.
2. Select a suggested option, or type a question or topic you need help with.
3. Click Contact Us and choose a way to connect with us.

For further guidance with managing Projects in QBO, consider checking out these articles:

• Set up and create projects in QuickBooks Online.
• Projects FAQ.

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please let me know if you have additional questions about Projects or anything else QuickBooks. I'll be more than willing to assist. Keep safe.