Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Is there a current known issue ? Customer/vendor lookups don't work at all, customers and vendors disappeared on all bills, purchase orders and invoices !

 
Solved
Best answer April 28, 2020

Best Answers
QuickBooks Team

Is there a current known issue ? Customer/vendor lookups don't work at all, customers and vendors disappeared on all bills, purchase orders and invoices !

Hi @l-tolck

 

I've checked our list of known issue and found nothing that is similar to your concern. I'd like to know if there's an error you have encountered so that I can look into the specific solution available. For now, let's do some troubleshooting to isolate and and check if this is a browser-related cause.

 

You can start from using the private browser to prevent the data being stored in your browser. Here are the keyboard shortcuts: 

 

  • Google Chrome: Ctrl + Shift + N
  • Safari: Hold down + Option +
  • Internet Explorer and Mozilla Firefox: Ctrl + Shift + P
     

Then, you can try checking on your customer list and their transactions. If you've done that successfully without getting an error, go back to your regular browser to clear the cache. An alternative way is to use another browser.

 

If the issue still persist after clearing the browser, I suggest contacting QuickBooks Customer Care team to verify and look into this behavior.

 

Count me in if you need anything else. I'll be here to help. Stay safe.

View solution in original post

2 Comments
QuickBooks Team

Is there a current known issue ? Customer/vendor lookups don't work at all, customers and vendors disappeared on all bills, purchase orders and invoices !

Hi @l-tolck

 

I've checked our list of known issue and found nothing that is similar to your concern. I'd like to know if there's an error you have encountered so that I can look into the specific solution available. For now, let's do some troubleshooting to isolate and and check if this is a browser-related cause.

 

You can start from using the private browser to prevent the data being stored in your browser. Here are the keyboard shortcuts: 

 

  • Google Chrome: Ctrl + Shift + N
  • Safari: Hold down + Option +
  • Internet Explorer and Mozilla Firefox: Ctrl + Shift + P
     

Then, you can try checking on your customer list and their transactions. If you've done that successfully without getting an error, go back to your regular browser to clear the cache. An alternative way is to use another browser.

 

If the issue still persist after clearing the browser, I suggest contacting QuickBooks Customer Care team to verify and look into this behavior.

 

Count me in if you need anything else. I'll be here to help. Stay safe.

View solution in original post

Level 1

Is there a current known issue ? Customer/vendor lookups don't work at all, customers and vendors disappeared on all bills, purchase orders and invoices !

It was as simple as that, all good thanks!

Need to get in touch?

Contact us