Is there a number to merchant services? My customers are being charged twice and it's only showing up once on my end.

This is happening to us as well! Houston, TX

You've reached the right support to help you with your concern, @Kwill1984 and @CuttingEdge Closets,

If you're referring to the payments processed last 09/13 at 3 PM to 09/14 before 3 PM PT posting duplicate charges on your statement, this is currently tagged as an ongoing issue. Our Payments Team is aware of this and are working on a fix to remove this entry from your account.

We don't have the exact turn around time on when this will be fixed. To get notified with the updates about the status of the investigation, I recommend contacting our Support Team. After your account is added to the list of affected users, you will get emails from us once a fix is available. 

To contact us:

1. Go to the Help menu then select Contact us.
2. Enter the keyword Account Management and Billing in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   
5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

To reach us on time, our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. When you're connected to a live agent, have them add you to the investigation ticket number INV-50348.

Kindly update me on how the call goes, as I want to make sure you're taken care of. I'm also here if you need anything else with QuickBooks. Have a nice day.