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Level 2

Is there a way to lengthen the log off time? I just spent over an hour doing an invoice only to find out when I tried to save it I had already been logged off. Not Happy

 
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Best answer 12-10-2018

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Level 9

Is there a way to lengthen the log off time? I just spent over an hour doing an invoice only to find out when I tried to save it I had already been logged off. Not Happy

Yes. Go to gear icon, "Account and Settings", and "Advanced", then  "Other Preferences" and change the "Sign me out in inactive for"

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Moderator

Is there a way to lengthen the log off time? I just spent over an hour doing an invoice only to find out when I tried to save it I had already been logged off. Not Happy

Hi steve12,

 

I also got logged out while working in my QuickBooks Online. When it happened to me, I immediately change the setting that @Regina_Lend_A_Hand_Accounting mentioned. 

  1. Click on the Gear icon.
  2. Select Account and Settings.
  3. In the Advanced section, click on Other preferences.
  4. Choose 3 hours from the Sign me out if inactive for drop-down.
  5. Click on Save.

For now, 3 hours is the longest time available before your account gets logged off (for security purposes). You can also send product suggestion directly to our developers for more hours option. Just click on the Gear icon and select Feedback.

 

Post more questions here and we're happy to help. 

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4 Comments
Highlighted
Level 9

Is there a way to lengthen the log off time? I just spent over an hour doing an invoice only to find out when I tried to save it I had already been logged off. Not Happy

Yes. Go to gear icon, "Account and Settings", and "Advanced", then  "Other Preferences" and change the "Sign me out in inactive for"

View solution in original post

Highlighted
Moderator

Is there a way to lengthen the log off time? I just spent over an hour doing an invoice only to find out when I tried to save it I had already been logged off. Not Happy

Hi steve12,

 

I also got logged out while working in my QuickBooks Online. When it happened to me, I immediately change the setting that @Regina_Lend_A_Hand_Accounting mentioned. 

  1. Click on the Gear icon.
  2. Select Account and Settings.
  3. In the Advanced section, click on Other preferences.
  4. Choose 3 hours from the Sign me out if inactive for drop-down.
  5. Click on Save.

For now, 3 hours is the longest time available before your account gets logged off (for security purposes). You can also send product suggestion directly to our developers for more hours option. Just click on the Gear icon and select Feedback.

 

Post more questions here and we're happy to help. 

View solution in original post

Highlighted
Level 1

Is there a way to lengthen the log off time? I just spent over an hour doing an invoice only to find out when I tried to save it I had already been logged off. Not Happy

I am using QBs desktop premier edition 2017. I do not see any gear icon and do not seem to have the suggested selections available in my version of the software. I do want to lengthen the log off time.

Highlighted
Moderator

Is there a way to lengthen the log off time? I just spent over an hour doing an invoice only to find out when I tried to save it I had already been logged off. Not Happy

Hi there, @ronn.

 

The steps provided by my colleague are for QuickBooks Online. For QuickBooks Desktop Premier, you can lengthen the logoff time in your Preferences

 

Here's how: 

  1. From the Edit menu, select Preferences
  2. On the left pane, select General, then click the Company Preferences tab. 
  3. Under MANAGE LOGIN SETTINGS, select the Keep user logged in for: radio button. 
  4. From the drop-down, select the period you want to stay logged in. 

If the MANAGE LOGIN SETTINGS section is not available, make sure you're logged in as the administrator, and your QuickBooks is updated to the latest release (QB2017 R14).

 

You can refer to the following articles on how to remain logged in, as well as some product articles while working with QuickBooks: 

Feel free also to reply to this thread if you need more help. I'll be happy to help you some more.

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