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jdoran
Level 1

Is there a way to make it show the number of days before an invoice is due, or number of days overdue, on the invoice page? I don't know why you removed it. Not helpful.

On Sales > Invoices it used to show the number of days until the due date, or the number of days overdue, so you could keep track at a glance. That is gone now and I don't know why. Is there a way to get it back? I have no idea why you thought removing information like this would help your users.
4 Comments 4
AileneA
QuickBooks Team

Is there a way to make it show the number of days before an invoice is due, or number of days overdue, on the invoice page? I don't know why you removed it. Not helpful.

Hi there, jdoran. 

 

I've replicated it on my end and it still showing up the Invoice date and the Due date. Let's isolate this case by logging in to your account using private window/incognito mode. 

 

There are times that the browser stores frequently-accessed data, thus causing some errors or unusual behavior.   

 

Let's try logging in to your QuickBooks Online account using a private or a different browser. Here's how:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N 
  • Microsoft Edge: press Ctrl + Shift + P         

 

If its works, you'll need to clear the browser's cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Or you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.      

 

 

 

Fill me in if you need further assistance with this. I'm just one post away. Stay safe!

jdoran
Level 1

Is there a way to make it show the number of days before an invoice is due, or number of days overdue, on the invoice page? I don't know why you removed it. Not helpful.

Hi Ailene, thanks for getting back to me.

 

I think I may not have been clear in my original post. I am not talking about when you click into a particular invoice. I'm talking about when you go to Sales on the left hand side, and navigate to invoices, and the list of open invoices it gives. Under the "status" column, it used to say "Overdue - 15 days" or "Unpaid - 30 days until due", and it now just says "Overdue" or "Unpaid", which is much less helpful.

 

The "insert/edit image" feature on this editor is not working so I cannot insert the image, but I am attaching an example of what I mean to this post. Hopefully you will be able to see it.

 

Thanks,

 

Jerrard

 

jdoran
Level 1

Is there a way to make it show the number of days before an invoice is due, or number of days overdue, on the invoice page? I don't know why you removed it. Not helpful.

Hi Ailene, thanks for getting back to me.

 

I may not have been clear in my previous message. I am not talking about when you enter an invoice. I am talking about when you go to Sales > Invoices and it shows you all your invoices. Under the Status column it used to say "Overdue - 15 days" or "Unpaid - 15 days until due" but from today it just says "Overdue" or "Unpaid" which is not very helpful at a glance.

 

CleanShot 2021-02-11 at 14.57.58@2x.png

 

Nevertheless I tried it in Chrome incognito mode and also in Safari (which I barely use, so should be pretty much at factory settings) and the page is still appearing like this.

 

Thanks in advance for any further help.

 

Jerrard

AlcaeusF
Moderator

Is there a way to make it show the number of days before an invoice is due, or number of days overdue, on the invoice page? I don't know why you removed it. Not helpful.

Hi @jdoran,

 

I appreciate you for getting back to us here in the Community. Let's get you over to the support to check if there are any updates related to the Status column.

 

Since there are no changes after performing the basic troubleshooting, I suggest you proceed with contacting our QuickBooks Support Team. They'll be able to securely access your account and verify if there are any modifications to the details showing for invoices.

 

Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). Here's how:

 

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback or Start a chat
  6. Enter your contact information. 
  7. Choose Confirm my call or Send message

 

I've also attached an article you can use to learn how to send invoice reminders in QuickBooks: Send invoice reminders automatically or manually in QuickBooks Online.

 

Please let us know if you need further assistance managing invoices. The Community and I will be here to help you.

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