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Is there a way to turn off the receipt capture sound on the mobile app?

 
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Moderator

Is there a way to turn off the receipt capture sound on the mobile app?

Hi there, @lori48.

 

Thank you for posting here in the Community. I can provide some clarification about the shutter sound in the QuickBooks mobile app.

 

There are two workarounds you can follow. First, please try to check if there's a way to switch off camera sound through the device settings. The steps will depend on the model and type of mobile that you have.

 

The second option you can do is to switch the device to Silent mode. It'll mute all the sound effects, as well as the shutter sound of your camera.

 

I appreciate your input about being able to configure the sound within the app. Please know that we always update the features in the product, and this preference might be available in the future.

 

As we assess this, I suggest you visit our QuickBooks Blog to stay updated with all the changes that are being made.

 

Also, I've attached some article you can use to locate our Frequently Asked Questions for the mobile app: QuickBooks Online Mobile app FAQ.

 

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.

Highlighted
Level 1

Is there a way to turn off the receipt capture sound on the mobile app?

Thank you for your reply.  My camera shutter sounds are already disabled.  The sound generated by the quickbooks mobile app is not a shutter sound I have ever heard come from my phone.  It is loud and jarring.  Also, I keep my phone on silent/vibrate all the time, yet this receipt capture sound from the quickbooks mobile persists.  Any other thoughts on how to disable it?

Highlighted
Level 1

Is there a way to turn off the receipt capture sound on the mobile app?

Thank you for your reply.  The camera shutter sounds on my phone are already turned off, and I leave the phone in silent/vibrate mode all the time, yet the receipt capture sound in the quickbooks mobile app persists.  Any other thoughts on how to disable it?  It is quite loud and disruptive in a work environment.  

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Level 1

Is there a way to turn off the receipt capture sound on the mobile app?

You can do it by go in the setting-->app setting-->go to quickbooks  and turn off notification If you still didn't get then please visit crediblebh.

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