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TxGuy23
Level 1

Is there an issue with the site if it won't allow me to add an inventory item and only shows non-inventory and service as options?

I can't add inventory items using the steps in the help guide to do so.
1 Comment 1
RoseJillB
QuickBooks Team

Is there an issue with the site if it won't allow me to add an inventory item and only shows non-inventory and service as options?

Hi there, cfs.

 

Let me share insights about adding QuickBooks Online (QBO) inventory items.

 

Setting up inventory items is available in QuickBooks Online Plus and Advanced. Otherwise, you’ll want to upgrade your subscription to manage and track them.

 

If you’re already using either the QBO Plus or Advanced version and still unable to see the option to add inventory items, I recommend performing troubleshooting measures to fix frequent issues that slow down the application's performance.

 

We can follow the instructions in a private window. The private window is a helpful tool for troubleshooting browser-related difficulties as it won't preserve any history. The following are the keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once done successfully, switch to your default browser and delete its cache. The best way to give your browser a fresh start is to clear the cache or cookies. If not, using one of the supported browsers can also be a smart choice.

 

After that, refer to this article to start adding your inventory products: Add inventory products in QuickBooks Online.

 

Use reports to get helpful insights on the things you buy and sell, and the status of your inventory. Check out this article for complete guidelines: Use reports to see your sales and inventory status.

 

Feel free to post them here if you need further assistance with products and services. The Community is available 24/7 to help. Stay safe!

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