Is there any way we got live help on quickbook online?

Hi there, thaque. 

Due to COVID-19 our live agents availability has reduced from 6 AM - 6 PM PST, Monday to Friday. You can always post your questions in the Community and we're here to help you 24/7.

To get in touch with our support team, you can follow these steps: 

1. Log in to qbo.intuit.com. 
2. Click the Help icon and select Contact Us.
3. Enter a specific question so you'll be routed to the right department.
4. Click Let's talk and select Call, Chat, or Get a callback. 

Here's an article that will also help you with your questions. All our references are listed here, just select a topic: Help articles.

I'll be around the corner to help you with your questions. Take care always!

Yesterday, May 8, 2020, I was able to talk to one of the live representatives, named, Jackson, I was with him with shared screen about 3 hours he didn't find the source of the problem, my ticket ([removed]) still open and engineer working on it. 

My problem was 1. How System Administrator delete the user account?

                               2. How without any setup, System Administrator sends the invoice to random and multiple customers?  

Still not getting the answer.

I deleted something from the account and I still do not find on my audit log. it is after his conversation the account action I realized.

I hope it will resolve or will get a reasonable answer soon.

Tabassum Haque 

Rockford Iqra School

Hello, there thaque.

QuickBooks Online keeps track of your activities in the audit log such as deleting the user account and sending transactions to customers. Since changes made to your account weren't tracked, I recommend contacting again our support team to help you verify why is this happening. They also have the tools to pull up your account in a secure environment that we're unable to do in the Community.

Also for more information on what the Audit log can do, you can visit this article: Use the Audit Log in QuickBooks Online.

Feel free to leave a comment if you have any other concerns about QuickBooks. We'll always make sure to get back to you.

I have put in several request for a call back n nobody calls me back

Hi there, Bigmomma63. 

Thank you for posting here in the Community, I'm happy to provide some clarity on this topic for you. When you request a call back from our agent's, you want to make sure you're placing them within our hours of operation. Those hours are Mon-Fri 6am-6pm, Sat 6am-3pm and closed on Sunday. Below, I'm including a helpful article highlighting the contacting support process as well as the steps to do so, so there's no mix up moving forward.

• QuickBooks Official Contact Us page.

Steps to reach out in product:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert
   • Get a callback from the next available expert.

While you're waiting for a callback from an expert, you're more than welcome to ask us here. We have a number of experts that are eager to assist you, day or night. 

Thank you for your time and have a lovely afternoon.