Connect with and learn from others in the QuickBooks Community.
Hello there, @bj-carey16.
Since the community is a public page that everyone can access and search for data, We don't want your details to be displayed here for the security of your account.
In the meantime, I recommend contacting our customer support team. They can check your account and answer your billing questions in QuickBooks.
Here's how to submit your billing question:
You can check out this video and article on managing your billing information for a reference:
Keep me posted if you have followed up questions about billing questions. I'll be happy to help.