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Level 1

Is there someone that can answer a billing question?

1 Comment
QuickBooks Team

Is there someone that can answer a billing question?

Hello there, @bj-carey16.


Since the community is a public page that everyone can access and search for data, We don't want your details to be displayed here for the security of your account. 


In the meantime, I recommend contacting our customer support team. They can check your account and answer your billing questions in QuickBooks.


Here's how to submit your billing question:

  1. Sign in to your QuickBooks Online.
  2. Click Help (?) at the top right corner of the page.
  3. Hit the Contact Us bottom.
  4. Type in your concern in the What can we help with? field and select Let’s talk.
  5. Choose Start messaging to add your question or Get a callback and enter your contact information.

You can check out this video and article on managing your billing information for a reference:

Keep me posted if you have followed up questions about billing questions. I'll be happy to help.

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