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bj-carey16
Level 1

Is there someone that can answer a billing question?

 
4 Comments
GraceC
QuickBooks Team

Is there someone that can answer a billing question?

Hello there, @bj-carey16.

 

Since the community is a public page that everyone can access and search for data, We don't want your details to be displayed here for the security of your account. 

 

In the meantime, I recommend contacting our customer support team. They can check your account and answer your billing questions in QuickBooks.

 

Here's how to submit your billing question:

  1. Sign in to your QuickBooks Online.
  2. Click Help (?) at the top right corner of the page.
  3. Hit the Contact Us bottom.
  4. Type in your concern in the What can we help with? field and select Let’s talk.
  5. Choose Start messaging to add your question or Get a callback and enter your contact information.

You can check out this video and article on managing your billing information for a reference:

Keep me posted if you have followed up questions about billing questions. I'll be happy to help.

Da15760
Level 1

Is there someone that can answer a billing question?

 
serenisalon
Level 1

Is there someone that can answer a billing question?

I have a charge from Intuit that is not the usual fee.  Can you tell me what this charge is for?

Mark_R
QuickBooks Team

Is there someone that can answer a billing question?

Thank you for posting here in the Community, @serenisalon.

 

I want to make sure this Intuit charge gets checked, and I'd like to redirect you to the best support group available to get this reviewed.

 

Since we want to ensure your account is secured, I'd suggest reaching out to our QuickBooks Support Team. They have the tools that can check your account in a secure environment and verify what the charges are.

 

Here's how to reach them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Hit Contact Us.

 

You can also read this article for another way of reaching out to our support team: QuickBooks Online Support.

 

Just in case you want to update your billing information for your subscription in the future, feel free to check out this article for more guidance: Update billing, payment, and subscription info in QuickBooks Online.

 

Please visit our Community forums again if you have other questions for QuickBooks Online. I'm always here to help. Have a wonderful day!

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