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Level 1

Issue with journal entry that will not apply towards open invoice.

I have a customer who should have a zero balance. The Customer Center shows that the balance is at zero but when I open up the Open Balance report, it shows I have an open invoice and an unapplied journal entry both from 2015. When I go to "Receive Payments" and click "Discounts and Credits," The journal entry shows up as a credit. I click it. At the top, it tells me that exact amount will be applied and the balance due will be at zero. I click Done and absolutely nothing happens. Then from the open invoice, I tried clicking "Apply Credits". I select the journal entry to be applied. When I click Done, nothing happens. The invoice is still open. There is no transaction history on either the invoice or the journal entry. The journal entry has the customer name entered. I can't figure why it won't apply. 

Solved
Best answer 12-10-2018

Best Answers
Level 6

Go to customer>receive payments and apply the credit that...

Go to customer>receive payments and apply the credit that was created by the journal entry to clear the open balance.

View solution in original post

8 Comments
Level 6

Go to customer>receive payments and apply the credit that...

Go to customer>receive payments and apply the credit that was created by the journal entry to clear the open balance.

View solution in original post

Level 15

I recommend changing the details on the JE to be a Credit...

I recommend changing the details on the JE to be a Credit Memo or a Receive Payment. If the JE hits Banking, that would be a Payment. If the JE credits AR and is offset to "something else" that "something else" is easily handled by using a Credit Memo. That way, AR will process this just fine.

Community Manager

Re: Go to customer>receive payments and apply the credit that...

Here's a screen capture of the Payment and Credit windows if it helps.

ApplyCustomerCredits.jpg

Level 1

Re: Go to customer>receive payments and apply the credit that...

I'm having the exact same issue.  I have a Credit Memo that perfectly offsets an Invoice, but no matter how many times and ways to match the two through "receive payments" and "apply credits" it never sticks.  I've tried saving it every different way and cannot get them to offset.  Hopefully someone can let us know.

Level 1

Re: Go to customer>receive payments and apply the credit that...

I accidentally duplicated my last post.

Moderator

Re: Go to customer>receive payments and apply the credit that...

Let's verify if the open balance is for that specific credit memo, Elizabeth97701.

 

We can run the Customer Balance Detail report to confirm the transaction. Let me guide you with these steps:

 

  1. Click the Reports menu.
  2. Select Customers & Receivables, and then select Customer Balance Detail.
  3. Click the Customize button.
  4. Enter and select Name in the Display tab.
  5. Go to the Filters tab.
  6. Select Transaction type, and then select Invoice.
  7. Click OK.

 

If it's correct, we can run the verify and rebuild data troubleshooting steps. This helps us fix some data issues on the company file. This article will guide you the step-by-step process to successfully rebuild the file.

 

Afterwards, let's try linking the credit memo again.

 

I'm just here if you still need help!

Level 1

Re: Go to customer>receive payments and apply the credit that...

Yes it is correct but I don't see a link for the article "Verify and rebuild troubleshooting steps".  Can you link that for me?

QuickBooks Team

Re: Go to customer>receive payments and apply the credit that...

Hello @Elizabeth97701,

 

You can verify your data by following the steps below.

 

  1. Go to File at the top, then Utilities.
  2. Select Verify Data.

 

If there's data damage, continue in rebuilding your data to correct the problem. Here's how.

 

  1. Go to File at the top, then Utilities.
  2. Select Rebuild Data.

Once done, reboot your computer and try linking your credit memo again. Please check this link to see the details about Verify and Rebuild Data in QuickBooks Desktop.

 

Get back to me if there's anything else you need. I'd be glad to assist you further. Thank you for posting and have a great day.

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