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Level 1

It seems all my customers have disappeared. What did you do with my customers and their invoices?

 
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Moderator

It seems all my customers have disappeared. What did you do with my customers and their invoices?

Hello @michaelsallustio,

 

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why your customer's list and transactions seem to be not working as expected.

 

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox and Safari: Ctrl Shift P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Additionally, you can read through the steps outlined in this helpful article about creating a document showing all your customer transactions: Create and view customer statements.

 

If you have any other questions, please let me know by leaving any comments below. Stay safe!

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