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JessT
Moderator

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

This isn’t the kind of experience that we want you to have, nevestudios.


Our engineers are already working to resolve this issue, and we're also waiting for their updates. In relation to this, I would recommend contacting our Support. That way, they can add your company information to the list of affected users. I can't ask it from here since this is a public forum.

  1. Click on Help and choose Contact us.
  2. In the description field, enter cannot add company logo, and then click Let's talk.
  3. Choose from Chat or Get a callback.

If you'll come across with an unexpected behavior such as this, please report it to us. That way, we can alert our engineers immediately.

waternow
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Dear QB- I've exhausted all options with phone support. We have tried private browser windows, different logo formats and sizes...none work.

 

Last rep said it is a known issue with unknown fix date. It has been weeks now since you shoved new version down our throats - and I can't change company logo since then. As the company structure has changed, this is now a crucial business need with incorrect details all over every bill we send to clients.

waternow
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Have tried with tech support sharing my screen private browsing tab, different file formats, and different logo sizes. Nothing works.

 

This is unacceptable - version should not have been released. It has been weeks now and no fix.

 

I wonder if my legacy rectangle shaped logo is part of the 'bug'. But...I can't delete or replace it to find out.

Kkline0828
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

I have the same issue. It is incredible to me how many bugs are in this software!!  Unacceptable!!!

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