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reyguitche04
Level 2

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

 
Solved
Best answer November 19, 2018

Best Answers
FritzF
Moderator

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi there, @reyguitche04.

 

Welcome and thanks for joining us here in the Community. I'm here to help fix the issue you're getting when saving your company logo in QuickBooks Online (QBO).

 

I tried uploading a logo here on my end and I was able to save it. Please see the screenshot below.

 

 

To isolate this, try logging into your QBO account using a private browser window. Your regular browser's settings or old cache might have caused this unexpected behavior while using QuickBooks.

 

Here's how:

 

  • On your keyboard, press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P keys (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

 

Once logged in, add and save your company logo again. For your reference, you may check out this article for more information: How to add, customize, and troubleshoot logo on sales forms. If it works, go back to your main browser and perform clear cache to remove temporary internet files on your computer. The steps to do this will differ depending on which browser you’re using. For further guidance, please visit this link: How do I clear my browser cache and temporary Internet files?

 

That should help save your company logo. But if you're getting the same results, please let me know so we can try other steps to get this working for you. I want to make sure this is fix.

View solution in original post

25 Comments
FritzF
Moderator

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi there, @reyguitche04.

 

Welcome and thanks for joining us here in the Community. I'm here to help fix the issue you're getting when saving your company logo in QuickBooks Online (QBO).

 

I tried uploading a logo here on my end and I was able to save it. Please see the screenshot below.

 

 

To isolate this, try logging into your QBO account using a private browser window. Your regular browser's settings or old cache might have caused this unexpected behavior while using QuickBooks.

 

Here's how:

 

  • On your keyboard, press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P keys (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

 

Once logged in, add and save your company logo again. For your reference, you may check out this article for more information: How to add, customize, and troubleshoot logo on sales forms. If it works, go back to your main browser and perform clear cache to remove temporary internet files on your computer. The steps to do this will differ depending on which browser you’re using. For further guidance, please visit this link: How do I clear my browser cache and temporary Internet files?

 

That should help save your company logo. But if you're getting the same results, please let me know so we can try other steps to get this working for you. I want to make sure this is fix.

View solution in original post

reyguitche04
Level 2

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi @FritzF 

Appreciate for the suggestion. I'm using Internet Explorer and did the steps as you suggested. Sad to say, when I click save it does nothing (I am expecting that it will close the window and the logo will show but it doesn't).

reyguitche04
Level 2

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi @FritzF - I can save it now but the logo is not showing. It says the File is not supported though. I thought I met the criteria for the file size and specs. thanks a lot.

reyguitche04
Level 2

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi @FritzF 

 

Just an update - it's WORKING fine now. Finally!

 

Thanks a lot!

FritzF
Moderator

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi there again, @reyguitche04.

 

Thanks for getting back to me.

 

There are a lot of benefits you can get from having a unique company logo and I'm glad to know that you've successfully added yours in your QuickBooks Online.

 

Thank you for being a part of our QuickBooks family. Feel free to post again or leave a comment below should you have additional questions. I'm always here to help. Take care and have a good one!

scott_f
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

I have the same issue: I have gone through the steps and I am in private browser... issue continues.

KhimG
QuickBooks Team

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hello, @scott_f.

 

Thanks for reaching out to the Community space. It’s my priority that you’re able to upload and save your company logo in QuickBooks Online. 

 

Are there any error messages appearing when saving the logo? Since you’ve already tried the steps provided by @FritzF to resolve the issue, it’d be best to give our Customer Care Team a call for further assistance.

 

They have a screen-sharing tool that will allow them to navigate your QuickBooks and verify the cause why you’re unable to add your company logo. Here’s how to reach them: 
1.    Go to https://help.quickbooks.intuit.com/en_US/contact.
2.    Select QuickBooks Online.
3.    Choose a topic.
4.    Scroll down and click the Get Phone Number button.

 

For information on how to add, customize and troubleshoot logos, you may refer to this article: https://quickbooks.intuit.com/community/Income-and-expenses/How-to-add-customize-and-troubleshoot-lo....

 

Please let me know if you need anything else. I’ll be here to help. Have a most lovely day.

dto3dim
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Yup I am having the exact same problem and getting very frustrated!

Did anyone get it to work?

pampermenursery
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Having the same issue, and ready to throw the whole quick books software away.

JanyRoseB
QuickBooks Team

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi everyone,

 

Thanks for taking the time to report this issue. I'm here to provide some update about uploading logo in QuickBooks Online.

 

We have an ongoing issue where some users are unable to upload logo in QuickBooks. Our engineers are already investigating the root cause of this unexpected hitch and working to implement a solution. 

 

While we're continuing to work on resolving this issue, I recommend calling our QuickBooks Online Support Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

 

Here's how you can contact our phone support: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select the version of QuickBooks, click Contact Us.
  3. Type-in Technical Support on the search bar. 
  4. And click Get the Phone number below. 

For future reference, you can check this article on how to add, customize, and troubleshoot logo on sales forms.

 

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

fayeeg
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

I this thread is month old. I just purchased QBO, shocking to see I have the very same problem. Until now your engineers doing what? very simple stuff you guys are unable to find a solution?

JessT
QuickBooks Team

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi fayeeg,


I’ve checked the status of this case and it’s still open. Our engineers are doing some further checking on this one to make sure their solution wouldn’t affect other QuickBooks functions.

 

On the other hand, the company logo adds flavors to your sales forms. So your customers can see it on your invoices and estimates, you can upload a template of these transactions with your company logo on them. Then, you can use them on your transactions.

 

We appreciate your patience while we look into this matter.

Jack16
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Same issue, have tried everything, I would simply like to have my logo saved so I can use it on invoices estimates etc??????????????

 

Why is this such a problem?

JaneD
Moderator

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hello there, Jack16.

 

I appreciate you joining us in this thread. Allow me to provide some information about this ongoing issue. 

 

Our Product Team is currently investigating this. Rest assured, they are working diligently to have a permanent resolution. I recommend contacting our QuickBooks Customer Care Team, so you'll be able to add to our list of affected users.

 

Here's how to get in contact with them:

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Go to Help.
  3. Click on Contact us.
  4. Enter your questions or concerns and click on Let's talk.
  5. Choose either Start a chat or Get a callback.

From there, updates will be given to you once this gets resolved. 

 

For now, I suggest following the workaround above given by my colleague, JessT.

 

Thanks for your patience and understanding. Please know that this issue is being treated with utmost urgency. Leave a comment below if you have any other concerns. 

Anonymous
Not applicable

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

I am having the same problem.  Doesn't save the logo.  Totally annoying and wasting my time trying to find the solution with something that seems like it should be pretty basic.

Anonymous
Not applicable

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

I am having the very same problem.

ShiellaGraceA
QuickBooks Team

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

I'll help you save your company logo, CM23.

 

Let's do the basic troubleshooting steps to see if it's a browser-related issue.

Here's how:

  1. Access QuickBooks via private window. Just press CTRL+SHIFT+N then try saving a logo again.
  2. If you can save it, you'll want to clear your browser's cache.
  3. Once the cache is refreshed, sign in to your QuickBooks account again.

Accessing your account using a different browser can be an option, too.

 

Let me know if you have other questions. I'm always here to help.

Vic Valentino
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

ditto

RCV
QuickBooks Team
QuickBooks Team

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi there, Vic Valentino.

 

You can open the logo with Paint (or Preview on Mac) and save it again as a .jpg under the new file name. Then, try adding the company logo again on your sales form.

 

For more details adding, customizing, and troubleshooting logo on sales forms, you can check out this article: How to add, customize, and troubleshoot logo on sales forms.

 

Please leave a comment to this post if you need anything else. I'm here to help.

Fuller Fabrication
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Having the same problem and its may and this still has not been fixed? Im paying almost 400$ a year for a program that cant do something as simple as put a logo on paperwork. This needs to be fix asap please help me. Im trying to run/start a business and this is putting everything on hold.

Anonymous
Not applicable

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hello, Fuller Fabrication.

 

Upon checking updates, our developers had found out that the issue is being caused by a logo under CYMK format. They recommend re-uploading the logo under the RGB format so you can save it successfully.

 

Though, if you’re still having issues saving RGB file, it’d be best to reach out to our support team for further assistance. They can also launch a new investigation if needed. Here’s how to get in touch with them:

  1. Click Help at the top.
  2. Select Contact us.
  3. Provide a brief information about your issue.
  4. Click Continue.

Don’t hesitate to reach us again if you have other questions about QuickBooks.  

cgh1
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

I too am (still) having this issue and it's now mid July. The issue doesn't appear to be resolved. WOW... I select a .jpg saved in the sRGB format that is well below 1MB (which incidentally is kind of a CRAZY limit these days for anything of quality) and after upload and "processing" I get the attached result. When I click "Save" it does nothing. I suppose I'm contacting support about this issue but I'd be remiss if I didn't say that's been relatively unfruitful in the past. I need to invoice and this is in my way...

MirriamM
Moderator

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

I know this wasn't an easy process for you, cgh1. I have faced the same problems myself.

 

Currently, there are reports with regards to uploading a logo. Our engineers are all hands in investigating this unexpected behavior and are diligently looking for a fix as soon as possible. 

 

With this being said, let me guide you to our Customer Care support, so you'll be added to the list of affected users and receive email notifications as soon as they become available.

 

To contact us, here's how:

  1. Sign in to your QuickBooks Online company account.
  2. Click the Help icon on the top right.
  3. Click Contact Us button at the bottom.
  4. Enter a short description about your concern.
  5. Click on Let's talk.
  6. Choose from Chat or Get a callback.

For additional information in adding a logo, here's a great resource that you can check: Add, customize, or remove logos on sales forms.

 

For future reference, I'm attaching some helpful articles that you can use:

I appreciate your patience while the engineers work to resolve it. As always, if you have any other concern about your QuickBooks Online account, please feel free to visit the Community again. I'm always here to help.

nevestudios
Level 1

it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

I'm joining this thread because a year later I just started QBO and am having the exact same issue. I can upload and "save" logos but nothing actually happens.

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