Just converted to online. Cost of goods sold is in 2 accounts and repeated so I have double cost of goods sold!!

Hi there, TwoZulu.
 

If this a duplicate account, you have the option to merge your accounts to create a single representation of your bank in the Chart of Accounts. All of the data from the duplicate is transferred to the one you choose to keep. It’s irreversible, which means you won't be able to undo this afterwards.

To know more about what other information you can merge in QuickBooks Online, you can scan through this article: Merge duplicate accounts, customers, and vendors in QuickBooks Online. It provides details on how you can merge your customers as well as a link to consolidate multiple client lists for accountant's reference.

You can get more information about the chart of accounts in QuickBooks Online in the following write-up. Also, this link contains information on what are the default accounts that can't be deleted in QuickBooks: Manage default and special accounts in your chart of accounts.

I'm always here if you have further questions about managing your QuickBooks account. Keep safe and have a good one.

Thanks TirzahC, I am concerned that not only were the accounts duplicated but also all the transaction in the account was duplicated. If I merge them will the duplicate transactions be deleted?

@TwoZulu 

Just an FYI - bank transactions should never post to COGS.  COGS is an expense account that is only posted to when you sell inventory. 

Well, we turn inventory in 3 to 5 days. Very hard for us to handle work in process

So this is the way we run our books. Never had an issue with desktop in the past 30 years!

My question is :

1. How the heck did this happen?

2. Do I start my conversion all over or can this be fixed?

I am assuming I should just start again.

If I do so, how can I stop this from happening again.

Thank you for coming back to the Community, TwoZulu.

I know how important it is to have accurate data. This lets you track and manage them easily. Let me help ensure your accounts and transactions are in tiptop shape.

We’ll have to perform some troubleshooting steps to identify where the duplication of entries coming from. This process requires us to access your company to accomplish these tasks.

To maintain the security of your account, I recommend contacting our QuickBooks Online (QBO) Customer Care. They can initiate a screen-sharing session to fix the issue. Then guide you on how to apply the permanent solution and ensures this won’t happen again.

Here’s how:

1. Tap the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, enter a brief description of your concern in the Type something field. For example, duplicate entries and accounts.
3. Press the Get help from a human link and follow the on-screen steps to complete the process.
4. In How would you like to connect with us? section, choose Chat to start a conversation or Callback to speak with an agent.

For additional resources, this reference provides detailed information on what information that doesn’t come over after converting your desktop data to the online program: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

To learn more about the steps you’ll have to do after the conversion process, the links below outline the steps on how to keep track of your books, set up your inventory, and get started in using QBO.

• What to do after you move from QuickBooks Desktop for Windows or Mac to QuickBooks Online
• Get started and adjust settings after you sign up for QuickBooks Online 
• Get started with QuickBooks
• Set up inventory after conversion 

Keep in touch if you still have additional questions about merging your accounts and how to get your information in order. I’ll be around to answer them for you.