Lack of assistance should equal a reduction in billing?

This isn't the kind of service I want you to experience, @alabran.willard.

I appreciate you bringing this to my attention so I can properly pass this along to the appropriate channel. We always value customers who are keen to give us their feedback especially if it involves the assistance provided by our support.

I'll be sure to submit this in my end.

You can also visit this link to view our latest resources that can help your business during these challenging times: Small Business Help.

I'll be around if you have other questions or concerns. Take care and have a good one.

Well I tried for help again today. All I can say is that your first level don't know much and your second level will not even talk to me. What kind of service is that? The problems are being resolved. I hired your bookkeepers they could not change what payroll had done. I call payroll for assistance and the bookkeeper stated that their fix was not correct. Is this one company or a horse of another color. Every time I call I get another story.