This isn't the kind of service I want you to experience, @alabran.willard.
I appreciate you bringing this to my attention so I can properly pass this along to the appropriate channel. We always value customers who are keen to give us their feedback especially if it involves the assistance provided by our support.
I'll be sure to submit this in my end.
You can also visit this link to view our latest resources that can help your business during these challenging times: Small Business Help.
I'll be around if you have other questions or concerns. Take care and have a good one.