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Level 1

Last week I was able to run an advanced search on custom fields that on my invoices. These fields are not in the drop down list today, any ideas? Thanks in advance!!

 
1 Comment
QuickBooks Team

Last week I was able to run an advanced search on custom fields that on my invoices. These fields are not in the drop down list today, any ideas? Thanks in advance!!

Hi there, TMGAMMILL1.

 

I can see that we have an open investigation about missing custom fields when looking for an invoice through the Advanced Search.

 

Our engineers are currently working to resolve this as soon as possible. In the meantime, please reach out to our phone support so they can add you to the list of affected users. 

 

All customers in the list will receive an email notification as soon as the issue is resolved. Here's how to reach out to them:

 

  1. Click the Help menu and select Contact Us.
  2. Let them know that you're not able to select custom fields when looking for an invoice through the Advanced Search, then click Let's talk.
  3. Click Start messaging under the Message an agent section.
  4. You can also click Get a callback if you want someone to call you.

Let me know if you need anything else. 

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