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hobblecreekhi-gm
Level 1

Logged in today and suddenly all my invoices, estimates, and clients are gone. Never had this issue before I'm owed over 10k on a job and really need to get this sorted.

 
1 Comment 1
CharleneMae_F
QuickBooks Team

Logged in today and suddenly all my invoices, estimates, and clients are gone. Never had this issue before I'm owed over 10k on a job and really need to get this sorted.

Let's perform browser troubleshooting steps to bring back your missing transactions and clients, hobblecreekhi-gm.

 

The stored cache in your browser can affect the performance of QuickBooks Online that can cause unexpected behavior.

 

To begin, I suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. 

 

Here are the keyboard shortcuts: 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once signed in, locate your sales transactions and clients. If it works, let's clear the cache of your browser. This helps remove its stored cache, so QuickBooks will perform efficiently.

 

If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks. For more details, see this article: System Requirements for QuickBooks Online.

 

Additionally, I've included an article that will help you keep track of your best sellers, what’s on hand, and the cost of goods: Reports to See your Sales and Inventory Status.

 

Let us know how it goes. This way, we'll able to provide further assistance.

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