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Level 1

Logo wont save invoice or statement

1 Comment
QuickBooks Team

Logo wont save invoice or statement

A pleasant day to you, @accounts146.


When uploading a logo in QuickBooks Online, you'll need to make sure that you meet the system requirements for it to be successful.


These are the following:

  • The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
  • File size is smaller than 10 MB
  • Have a bit depth (or color depth) of 24-bits or less
  • Uses the standard RGB color space (RGB)
  • The shape of the logo is square. Rectangles don't work.

Once verified, you can proceed with adding and saving the logo on your QuickBooks. To guide you all throughout the process, please check out this article: How to add, customize, and troubleshoot logo on sales forms.


However, if the issue persists I recommend switching to another browser. This is to verify if the issue is browser related.


You may use either of the following shortcut keys:

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Internet Explorer: press CTRL  Shift P
  • Safari: press Command Shift N

If it works fine, you can go back to your previous browser and clear the cache. Sometimes the cache becomes corrupted with older data, which can affect views and performance in QBO. This article will walk you through the steps: How do I clear my browser cache and temporary Internet files? 


I'm always here to help if there's anything else you need, accounts146. Just drop a reply below, and we'll take it from there. Take care!

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