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A pleasant day to you, @accounts146.
When uploading a logo in QuickBooks Online, you'll need to make sure that you meet the system requirements for it to be successful.
These are the following:
Once verified, you can proceed with adding and saving the logo on your QuickBooks. To guide you all throughout the process, please check out this article: How to add, customize, and troubleshoot logo on sales forms.
However, if the issue persists I recommend switching to another browser. This is to verify if the issue is browser related.
You may use either of the following shortcut keys:
If it works fine, you can go back to your previous browser and clear the cache. Sometimes the cache becomes corrupted with older data, which can affect views and performance in QBO. This article will walk you through the steps: How do I clear my browser cache and temporary Internet files?
I'm always here to help if there's anything else you need, accounts146. Just drop a reply below, and we'll take it from there. Take care!