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toyomakoi
Level 1

Made invoice twice and could not save it

why couldnt i save my invoice my invoice
1 Comment
SarahannC
Moderator

Made invoice twice and could not save it

Hello there, toyomakoi.

 

It could be that the stored cache is the reason why you couldn't save the invoice. We can perform basic browser troubleshooting to fix the issue. We can start by opening a private window and use it to access QBO. Here's how:
 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once done, let's recreate and save it again. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files. If you still encounter the same issue, you can use other supported browsers. If you click the Save and Send button, make sure to add the email address of the customer. Otherwise, you'll have to select the Save button to be able to save it:

 

Here are some articles that will guide you when creating recurring invoices and sending multiple invoices in QBO:

 

 

If you encounter an error during the process, I'd encourage sharing the exact error message below. I'm always here to assist whenever you need help. Stay safe and be well!

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