We had our company file being worked on by our accountant and accidently ran our data transfer from the Quickbooks Point of Sale to Quickbooks Financial. This caused some work done to not be captured when the company file was restored. My accountant explained that everything missed would have to be manually entered. The first entry I did was for credit card sales for that day. I went to "record deposits" and selected what credit card payments were there from that day and then manually entered on the following lines the remaining payments received, but this didn't apply it to customer's with accounts. I was not able to use the account "undeposited funds" so instead used "merchandise sales" so I am not sure if that is why I cannot apply it to a customer account. They have paid but it is not recorded correctly. Is there a different way to record the payment so that I can apply it to the customer's account/sale? Would it be separate from the payments that got recorded correctly? Is there a better way to do manual entries for a mistake like this?
When you're busy managing a business, the last thing you should have to deal with is the inability to apply payments to customers account. Let me help you sort this out.
To ensure your merchant sales are recorded as income and applied to your customers account, it's account should be "Accounts Receivables".
On the other hand, undeposited funds is an account created by QuickBooks Desktop which holds your funds until you decide to deposit it (record) to a specific bank account entered in the system. You also have the option to set this as your default Deposit to account for all of your account receivables.
You can always manually update the accounts where your transactions are recorded. Just open the said payment and change the Deposit To.
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