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Experienced Member

Memo Field on Checks no longer accessible after 3/21/19 update

In fact, typing a previously used vendor name in the Payee field results in the memo field being populated with what was in the previous check but in a grayed out fashion. 

 

Trying to write a check to a new vendor does not allow entry in the memo field. 

 

This started today, 3/21/19 and I see that updates were applied automatically earlier today.  I tried updating again but same problem exists. 

Solved
Best answer 03-22-2019

Accepted Solutions
Experienced Member

Re: Memo Field on Checks no longer accessible after 3/21/19 update

I am pleased to report that it is fixed. 

Repair program didn't do it 

 

Then I did these 3 steps without checking in between.  So, one of them worked. 

 

Fix QuickBooks Desktop

QuickBooks File Doctor 

Rebuild and Verify

 

Thanks for your help. 

QuickBooks Team

Re: Memo Field on Checks no longer accessible after 3/21/19 update

Thanks for posting your experience here in the QuickBooks Community, @blondcb.

 

I appreciate you for sharing the troubleshooting steps you've done which helps resolve the issue. Other users will be able to use this as an additional workaround if they encounter the same problem. 

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success. Have a good one. 

3 Comments
QuickBooks Team

Re: Memo Field on Checks no longer accessible after 3/21/19 update

Thanks for dropping by, blondcb.

I can help you write a check and access the memo filed in QuickBooks Desktop.

 

Repairing QuickBooks can to fix program-related issues or errors.

 

Here's how:

 

  1. Restart your computer to close unnecessary programs interfering with QuickBooks.
  2. Back up your QuickBooks company file.
  3. Select Start and then Control Panel. (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
  4. Select Programs and Features. If necessary, choose to Uninstall a program.
    (If you don't see these options, select Programs, then Program Features.)
  5. Select QuickBooks in the list of programs and choose Uninstall/Change.
  6. Select Continue, then Next.
  7. Select Repair then Next. Wait for the Repair to complete.
  8. Choose Finish. Restart your computer if prompted.
  9. Don't forget to download the latest QuickBooks release and the latest payroll tax table when you open QuickBooks.

Here's a recommended article for detailed information: https://quickbooks.intuit.com/community/Help-Articles/Fix-QuickBooks-Desktop-Windows/m-p/201490.

 

Also, these articles are a good reference:

QuickBooks File Doctor - Fix your Damaged Company File or Network.

Fix damaged transactions in QuickBooks Desktop.

 

Let me know how it goes or if you need more help with repairing your QuickBooks. I'm still here to help you out.

Experienced Member

Re: Memo Field on Checks no longer accessible after 3/21/19 update

I am pleased to report that it is fixed. 

Repair program didn't do it 

 

Then I did these 3 steps without checking in between.  So, one of them worked. 

 

Fix QuickBooks Desktop

QuickBooks File Doctor 

Rebuild and Verify

 

Thanks for your help. 

QuickBooks Team

Re: Memo Field on Checks no longer accessible after 3/21/19 update

Thanks for posting your experience here in the QuickBooks Community, @blondcb.

 

I appreciate you for sharing the troubleshooting steps you've done which helps resolve the issue. Other users will be able to use this as an additional workaround if they encounter the same problem. 

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success. Have a good one.